COVID-19 Update

Due to the “Stay at Home / Work from Home” orders from the Governor of Hawaii and the Mayor of the City and County of Honolulu to help prevent the spread of the coronavirus, the lobby of the Board of Water Supply is closed until further notice. Customers who need to pay their bill should review alternative payment options.


Board of Water Supply

630 South Beretania Street
Honolulu, HI 96843
Hours of operation: Monday - Friday, 7:45 a.m. - 4:30 p.m.


Frequently Used Call Center Numbers

24-Hour Water Emergency Hotline (808) 748-5000, ext. 1
Final notices, payment arrangements (808) 748-5020
Start or stop service, account information, and high bill inquiries (808) 748-5030
Water Conservation Hotline (808) 748-5041

Office of the Manager and Chief Engineer

Manager and Chief Engineer

(808) 748-5061

Deputy Manager and Chief Engineer

(808) 748-5066

Legal Matters

(808) 748-5061

Claims

(808) 748-5181

Communications Office

 
Complaints, educational materials, neighborhood board, speaker requests, tours, water conservation, water waste, website, and workshops (808) 748-5041

Capital Projects Administration

(808) 748-5700

Construction Projects

(808) 748-5730

Construction Design & Plan Review

(808) 748-5450

Customer Care Administration

(808) 748-5300

Customer Care Call Center

Account information, high bill inquiry, and start, stop or transfer water service (808) 748-5030

Collection and Credit

Automatic Bill Payment, delinquent accounts, and payments (808) 748-5020

Service Engineering

Building permit applications, new and existing water services, temporary hydrant meters, and water pressure (808) 748-5460

Field Operations Administration

(808) 748-5500

Kalihi Corporation Yard

Moanalua to Hawaii Kai (808) 748-5500

Manana Corporation Yard

Halawa, Leeward Coast, North Shore, and Windward (808) 748-5600

Finance Administration (Accounting)

(808) 748-5100

Procurement (bids and proposals)

(808) 748-5071

Human Resources

(808) 748-5160

Information Technology Administration

(808) 748-5210

Land Division

 
Easements, and entry to and/or use of BWS lands (808) 748-5910

Security Administration

(808) 748-5194

Security Center (24-hour hotline)

(808) 748-5911

Water Resources Administration

 
Long range and water systems planning, hydro-geology, and recycled water (808) 748-5900

Project Review

Flow data, system pressure, water availability, and water master plans (808) 748-5440

Water System Operations Administration

 
Automotive, pumps, and telecommunications (808) 748-5800

Water Quality Administration

(808) 748-5080

Chemical Laboratory

(808) 748-5840

Microbiology Laboratory

(808) 748-5850

Cross Connection Control

Backflow preventors and BFPA testing (808) 748-5470

All Other Inquiries

 
Contact the BWS Communications Office (808) 748-5041
Updated: 03/20/2020

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