Stay At Home/Work From Home: Do's and Do Not's

FRIDAY, MAR. 27, 2020 – If you have any questions related to the Stay At Home/Work From Home order, check out this fact sheet from the City and County of Honolulu, visit oneoahu.org/faqs, send an email to covidresponse@honolulu.gov, or call the city hotline at 768-CITY (2489).

stay at home/work from home fact sheet
oneoahu.org/faq

Board of Water Supply Will No Longer Accept Appointments

WEDNESDAY, MAR. 25, 2020 – In accordance with the City shutting down the Satellite City Halls to all traffic including appointments, the Board of Water Supply will be doing the same starting today until further notice.

Effective Wednesday, March 25, 2020, customers who wish to pay a water bill, have building permits checked or other water-related issues, will need to do the following:

BWS also wants to reiterate that they will not be shutting off any water service. If you have an outstanding account with BWS, please contact our customer service team at (808) 748-5000, option 4 to set up a payment plan.

BWS will continue to provide water service to the community and wants to emphasize that the water is safe to drink. The water system is a closed pressurized system and it is nearly impossible to introduce foreign objects, bacteria or viruses into the system. The water is disinfected with chlorine at levels that are effective in killing bacteria and viruses. Testing is conducted daily to ensure disinfection levels are maintained and the water is safe to drink.

The BWS is committed to the community and to public health and encourages anyone seeking more information about the coronavirus to sign up for email updates at the Hawaii Department of Health website, https://hawaiicovid19.com.

As per our existing practice, any BWS-related news and information will be shared on our website, through social media and HNL.info.


OneOahu.org: Stay-at-Home, Work-from-Home Information

TUESDAY, MAR. 24, 2020 - If we don’t make serious changes now, our sacrifices will be in vain. If you have a question about the Stay-at-Home, Work-from-Home Emergency Order, call the hotline at 768-CITY, or send an email to covidresponse@honolulu.gov. Learn more at OneOahu.org. Together, we will overcome this.

oneoahu.org homepage
[Visit OneOahu.org]


essential businesses
oneoahu hotline

Resource Links


Briefing to City Council on BWS's COVID-19 Response

MONDAY, MAR. 23, 2020 - Watch Board of Water Supply (BWS) Deputy Manager Ellen Kitamura's briefing on Thursday, March 19, 2020 at Honolulu Hale to the City & County of Honolulu City Council regarding the BWS response to the COVID-19 pandemic.


Update: BWS's Response to the COVID-19 Pandemic

FRIDAY, MAR. 20, 2020 - As information regarding coronavirus continues to evolve, we want to inform the community that the Board of Water Supply (BWS) is taking every precaution to ensure that we provide safe, dependable and affordable water service for Oahu. 

First, your water is safe to drink. The water system is a closed pressurized system and it is nearly impossible to introduce foreign objects, bacteria or viruses into the system. The water is disinfected with chlorine at levels that are effective in killing bacteria and viruses. Testing is conducted daily to ensure disinfection levels are maintained and the water is safe to drink.

Second, we encourage customers who typically pay their bill at the BWS on Beretania, a satellite city hall or a Bank of Hawaii branch to consider using alternative payment methods such as payment by phone, one-time payment online, automatic bill pay, or by mail. Visit https://www.boardofwatersupply.com/paymentoptions for details. In addition, we want to be very clear that we will not be shutting off any water service. If you have an outstanding account with BWS, please contact our customer service team at (808) 748-5000, option 4 to set up a payment plan.


BWS PAYMENT OPTIONS: 
Visit the BWS website at: hbws.me/paymentoptions.

Third, to decrease the potential of community spread of the virus and to protect employees, we have already canceled or postponed BWS public events/activities and our participation in local events until further notice. This includes the temporary closure of the Halawa Xeriscape Garden, as well as the cancellation of facility tours, workshops and ceremonies. Answers to commonly asked questions, as well as educational material, are available on the BWS website, https://www.boardofwatersupply.com

Fourth, meetings of the Board of Directors will be held as scheduled, but we will offer alternative options for members of the public to meaningfully participate in real-time while social distancing: watch us live on FaceBook streaming, email in testimony or we will be setting up a call-in line. Please call 748-5319 to ask about these options.

Fifth, to further ensure employee and community protection: we are instituting travel restrictions, practicing social distancing in the workplace, we are staying abreast of all current information and relaying that information quickly to our employees, encouraging good hygiene in the workplace, encouraging sick employees to stay home, and cleaning our workspaces more frequently and thoroughly.

And finally, we are reviewing and updating our Continuity of Operations Plan dealing with the coronavirus.

Again, we wish to reiterate our commitment to the community and to public health. We encourage anyone seeking more information about the coronavirus and to sign up for email updates, visit the Hawaii Department of Health website, https://hawaiicovid19.com


STAY INFORMED: 
Visit the Hawaii COVID-19 website and sign up to get
daily COVID-19 email updates.

As per our existing practice, any BWS-related news and information will be shared on our website, through social media and HNL.Info.

#covid19 #coronavirus #corona #virus #oahu #honolulu #waterforlife #bws #boardofwatersupply


Updated: 03/25/2020