News & Updates
THURSDAY, JUNE 18, 2020 – The 32nd Annual Halawa Xeriscape Garden's Open House and Unthirsty Plant Sale, scheduled for Saturday, August 1, 2020, has been cancelled to mitigate the possible spread of COVID-19 in the community. The Board of Water Supply (BWS) and Friends of Halawa Xeriscape Garden (FOHXG) are looking at alternatives to sell plants to the public. More information will be provided as details become available.
WEDNESDAY, JUNE 17, 2020 – The Board of Water Supply (BWS) will continue to extend the suspension of water shut-off for non-payment of water bills through Friday, July 31, 2020.
BWS does urge anyone experiencing increased financial burden due to layoffs to visit our website at https://www.boardofwatersupply.com/support and fill out a form to request a payment arrangement as soon as possible. Customers without online access may call 748-5070 for assistance -- please note that wait times could be long due to high call volumes.
THURSDAY, MAY 14, 2020 – The Board of Water Supply (BWS) would like to share the following information with the community:
“We greatly appreciate the patience and kokua of our community as we update our policies and information.”, stated Manager and Chief Engineer, Ernest Lau. We encourage the public to go to our website to access the most current information on BWS and our response to COVID-19.”
FRIDAY, MAR. 27, 2020 – Due to the “Stay at Home / Work from Home” orders from the Governor of Hawaii and the Mayor of the City and County of Honolulu to help prevent the spread of the coronavirus, the lobby of the Board of Water Supply is closed until further notice. Customers who need to pay their bill should review alternative payment options.
FRIDAY, MAR. 27, 2020 – If you have any questions related to the Stay At Home/Work From Home order, check out this fact sheet from the City and County of Honolulu, visit oneoahu.org/faqs, send an email to email@example.com, or call the city hotline at 768-CITY (2489).
WEDNESDAY, MAR. 25, 2020 – In accordance with the City shutting down the Satellite City Halls to all traffic including appointments, the Board of Water Supply will be doing the same starting today until further notice.
Effective Wednesday, March 25, 2020, customers who wish to pay a water bill, have building permits checked or other water-related issues, will need to do the following:
BWS also wants to reiterate that they will not be shutting off any water service. If you have an outstanding account with BWS, please contact our customer service team at (808) 748-5000, option 4 to set up a payment plan.
BWS will continue to provide water service to the community and wants to emphasize that the water is safe to drink. The water system is a closed pressurized system and it is nearly impossible to introduce foreign objects, bacteria or viruses into the system. The water is disinfected with chlorine at levels that are effective in killing bacteria and viruses. Testing is conducted daily to ensure disinfection levels are maintained and the water is safe to drink.
The BWS is committed to the community and to public health and encourages anyone seeking more information about the coronavirus to sign up for email updates at the Hawaii Department of Health website, https://hawaiicovid19.com.
As per our existing practice, any BWS-related news and information will be shared on our website, through social media and HNL.info.
TUESDAY, MAR. 24, 2020 - If we don’t make serious changes now, our sacrifices will be in vain. If you have a question about the Stay-at-Home, Work-from-Home Emergency Order, call the hotline at 768-CITY, or send an email to firstname.lastname@example.org. Learn more at OneOahu.org. Together, we will overcome this.
MONDAY, MAR. 23, 2020 - Watch Board of Water Supply (BWS) Deputy Manager Ellen Kitamura's briefing on Thursday, March 19, 2020 at Honolulu Hale to the City & County of Honolulu City Council regarding the BWS response to the COVID-19 pandemic.
FRIDAY, MAR. 20, 2020 - As information regarding coronavirus continues to evolve, we want to inform the community that the Board of Water Supply (BWS) is taking every precaution to ensure that we provide safe, dependable and affordable water service for Oahu.
First, your water is safe to drink. The water system is a closed pressurized system and it is nearly impossible to introduce foreign objects, bacteria or viruses into the system. The water is disinfected with chlorine at levels that are effective in killing bacteria and viruses. Testing is conducted daily to ensure disinfection levels are maintained and the water is safe to drink.
Second, we encourage customers who typically pay their bill at the BWS on Beretania, a satellite city hall or a Bank of Hawaii branch to consider using alternative payment methods such as payment by phone, one-time payment online, automatic bill pay, or by mail. Visit https://www.boardofwatersupply.com/paymentoptions for details. In addition, we want to be very clear that we will not be shutting off any water service. If you have an outstanding account with BWS, please contact our customer service team at (808) 748-5000, option 4 to set up a payment plan.
BWS PAYMENT OPTIONS:
Visit the BWS website at: hbws.me/paymentoptions.
Third, to decrease the potential of community spread of the virus and to protect employees, we have already canceled or postponed BWS public events/activities and our participation in local events until further notice. This includes the temporary closure of the Halawa Xeriscape Garden, as well as the cancellation of facility tours, workshops and ceremonies. Answers to commonly asked questions, as well as educational material, are available on the BWS website, https://www.boardofwatersupply.com.
Fourth, meetings of the Board of Directors will be held as scheduled, but we will offer alternative options for members of the public to meaningfully participate in real-time while social distancing: watch us live on FaceBook streaming, email in testimony or we will be setting up a call-in line. Please call 748-5319 to ask about these options.
Fifth, to further ensure employee and community protection: we are instituting travel restrictions, practicing social distancing in the workplace, we are staying abreast of all current information and relaying that information quickly to our employees, encouraging good hygiene in the workplace, encouraging sick employees to stay home, and cleaning our workspaces more frequently and thoroughly.
And finally, we are reviewing and updating our Continuity of Operations Plan dealing with the coronavirus.
Again, we wish to reiterate our commitment to the community and to public health. We encourage anyone seeking more information about the coronavirus and to sign up for email updates, visit the Hawaii Department of Health website, https://hawaiicovid19.com.
Visit the Hawaii COVID-19 website and sign up to get
daily COVID-19 email updates.
As per our existing practice, any BWS-related news and information will be shared on our website, through social media and HNL.Info.
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