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BWS COVID-19 UPDATES
See updates related to the coronavirus pandemic. 

Welcome to the Board of Water Supply (BWS) Customer Information Center Help page. For more information on commonly asked questions, click on the headings listed below.

BWS Lobby is Closed

Due to the “Stay at Home / Work from Home” orders from the Governor of Hawaii and the Mayor of the City and County of Honolulu to help prevent the spread of the coronavirus, the Board of Water Supply lobby at 630 South Beretania Street is closed to the public until further notice. 

Related Links


No Water Shut-Offs

During this time, we have temporarily suspended water shut-offs due to non-payment. If your water was previously shut-off, call us right away and we'll turn it back on.

NEED TO REQUEST A PAYMENT ARRANGEMENT?
- Call: (808) 748-5000, option 4
- Email: collections@hbws.org
- Submit a Payment Arrangement Request: Online Form or Fillable PDF

If you are unable to pay your bill in full, please pay what you can and notify us of your situation by email or by phone. A customer service representative will work with you to develop a payment arrangement.

FINANCIAL SUPPORT PROGRAMS
Explore programs that may be able to provide assistance with utility bills 

Payment Options

PAYMENT BY CONTACT INFORMATION PAYMENT ACCEPTED
Online




 
https://hbws.mysecuredservices.com/

Refer to your bill for your BWS account number

Register for our online billing system to access bills and make payments
Visa, MasterCard, Discover Card
Credit or debit card

BWS only accepts credit card payments for single-family residential accounts
Phone



 
(808) 748-5020

During Office Hours:
Monday – Friday,
7:45 a.m. – 4:30 p.m.
Visa, MasterCard
Credit or debit card

BWS only accepts credit card payments for single-family residential accounts
Mail

 
Board of Water Supply
P.O. Box 135037
Honolulu, Hawaii 96801-5037
Check

 
Payment Drop Box
 








 
Board of Water Supply
630 South Beretania Street
Honolulu, Hawaii 96843

payment drop box
Check or Cash








 
Automatic Bill Payment (ABP)
 


 
ABP Enrollment Form (PDF)

ABP Frequently Asked Questions

 
Automatic Deduction
Checking or Savings Account

Please allow one billing cycle for your enrollment and initial automatic payment to occur

Water Service Requests

Start Water Service:

If you wish to start a new service account in your name for your new residence, you may complete a Start Service Request Form online.

‚ÄčStop or Disconnect Water Service:

If you are terminating water service in your name for your current residence, you may complete the Stop Service Request Form online. Please be aware that all water and sewer charges will continue to be your responsibility until the BWS is notified to stop or disconnect service at the address listed for your account.

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Billing Disputes

If you have a question or concern regarding your bill, please contact the BWS Customer Care team:

BILLING DISPUTES
- Call: (808) 748-5030
- Submit a Billing Dispute Request: Online Form or Fillable PDF

Building Permit Review

Please fill out the Permit Review Drop-Off form for Building Permit Applications, Trenching Permit Applications, New Water Services, and other water meter-related applications.

All related reviews will be dropped off at 630 South Beretania Street, Monday - Friday, 7:45 a.m. to 4:30 p.m.

MORE INFORMATION
- Visit the BWS Website: BWS Permits & Applications
- Call BWS Service Engineering: (808) 748-5460

Related Links


Guidance for Large Buildings

Large buildings planning to reopen for business should follow the Centers for Disease Control and Prevention (CDC) guidelines for flushing water lines at facilities where there has been low to no water use.

Additional Resources:


BWS Public Events

In March, to decrease the potential of community spread of the virus and to protect employees, BWS had cancelled or postponed BWS public events/activities and our participation in local events until further notice. This included the temporary closure of the Halawa Xeriscape Garden, as well as the cancellation of facility tours, workshops and ceremonies.

As of Thursday, June 18, 2020, the Annual Open House and Unthirsty Plant Sale, traditionally held the first Saturday in August each year, has also been cancelled, in effort to mitigate the possible spread of COVID-19 in the community. BWS and the Friends of Halawa Xeriscape Garden (FOHXG) are looking at potential alternatives for this event later this year. More information will be provided as details become available.


Updated: 07/07/2020