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Updated: 09/18/2020

See updates related to the coronavirus pandemic. 

Welcome to the Board of Water Supply (BWS) Customer Information Center Help page. For more information on commonly asked questions, click on the headings listed below.

BWS Lobby is Closed - Updated 09/04/2020

Due to the “Stay at Home / Work from Home” orders from the Governor of Hawaii and the Mayor of the City and County of Honolulu to help prevent the spread of the coronavirus, the Board of Water Supply lobby at 630 South Beretania Street is closed to the public until further notice. 

Related Links

No Water Shut-Offs - Updated 09/18/2020

Please be advised that the Board of Water Supply (BWS) would never shut off water due to non-payment without advance written notification. BWS has temporarily suspended water shut-off due to nonpayment through Thursday, December 31, 2020.


If you are unable to pay your bill in full, please pay what you can and contact us as soon as possible. A customer service representative will work with you to develop a payment arrangement.

How to Request a Payment Arrangement
- Call: (808) 748-5070
- Email: collections@hbws.org
- Complete a Request Form: Online Request Form | Fillable PDF


There are local, state and federal programs available to assist families and businesses who need some support. Information is provided as a courtesy for BWS customers. Programs and information are subject to change without notice.

Payment Options



Refer to your bill for your BWS account number

Register for our online billing system to access bills and make payments
Visa, MasterCard, Discover Card
Credit or debit card

BWS only accepts credit card payments for single-family residential accounts

(808) 748-5000, x2

During Office Hours:
Monday – Friday,
7:45 a.m. – 4:30 p.m.
Visa, MasterCard
Credit or debit card

BWS only accepts credit card payments for single-family residential accounts

Board of Water Supply
P.O. Box 135037
Honolulu, Hawaii 96801-5037

Payment Drop Box

Board of Water Supply
630 South Beretania Street
Honolulu, Hawaii 96843

payment drop box
Check or Cash

Automatic Bill Payment (ABP)

ABP Enrollment Form (PDF)

ABP Frequently Asked Questions

Automatic Deduction
Checking or Savings Account

Please allow one billing cycle for your enrollment and initial automatic payment to occur

Water Service Requests

Start Water Service:

If you wish to start a new service account in your name for your new residence, you may complete a Start Service Request Form online.

‚ÄčStop or Disconnect Water Service:

If you are terminating water service in your name for your current residence, you may complete the Stop Service Request Form online. Please be aware that all water and sewer charges will continue to be your responsibility until the BWS is notified to stop or disconnect service at the address listed for your account.

Related Links

Billing Disputes

If you have a question or concern regarding your bill, please contact the BWS Customer Care team:

- Call: (808) 748-5000, x5
- Submit a Billing Dispute Request: Online Form or Fillable PDF

Building Permit Review

Please fill out the Permit Review Drop-Off form for Building Permit Applications, Trenching Permit Applications, New Water Services, and other water meter-related applications.

All related reviews will be dropped off at 630 South Beretania Street, Monday - Friday, 7:45 a.m. to 4:30 p.m.

- Visit the BWS Website: BWS Permits & Applications
- Call BWS Service Engineering: (808) 748-5460

Related Links

Guidance for Large Buildings

Large buildings planning to reopen for business should follow the Centers for Disease Control and Prevention (CDC) guidelines for flushing water lines at facilities where there has been low to no water use.

Additional Resources:

BWS Public Events

In March, to decrease the potential of community spread of the virus and to protect employees, BWS had cancelled or postponed BWS public events/activities and our participation in local events until further notice. This included the temporary closure of the Halawa Xeriscape Garden, as well as the cancellation of facility tours, workshops and ceremonies.

As of Thursday, June 18, 2020, the Annual Open House and Unthirsty Plant Sale, traditionally held the first Saturday in August each year, has also been cancelled, in effort to mitigate the possible spread of COVID-19 in the community. BWS and the Friends of Halawa Xeriscape Garden (FOHXG) are looking at potential alternatives for this event later this year. More information will be provided as details become available.

Updated: 09/18/2020