News & Updates
BWS COVID-19 UPDATES
See updates related to the coronavirus pandemic.
Welcome to the Board of Water Supply (BWS) Customer Information Center Help page. For more information on commonly asked questions, click on the headings listed below.
Due to the “Stay at Home / Work from Home” orders from the Governor of Hawaii and the Mayor of the City and County of Honolulu to help prevent the spread of the coronavirus, the Board of Water Supply lobby at 630 South Beretania Street is closed to the public until further notice.
During this time, we have temporarily suspended water shut-offs due to non-payment. If your water was previously shut-off, call us right away and we'll turn it back on.
NEED TO REQUEST A PAYMENT ARRANGEMENT?
- Call: (808) 748-5000, option 4
- Email: email@example.com
- Submit a Payment Arrangement Request: Online Form or Fillable PDF
If you are unable to pay your bill in full, please pay what you can and notify us of your situation by email or by phone. A customer service representative will work with you to develop a payment arrangement.
FINANCIAL SUPPORT PROGRAMS
Explore programs that may be able to provide assistance with utility bills
If you wish to start a new service account in your name for your new residence, you may complete a Start Service Request Form online.
If you are terminating water service in your name for your current residence, you may complete the Stop Service Request Form online. Please be aware that all water and sewer charges will continue to be your responsibility until the BWS is notified to stop or disconnect service at the address listed for your account.
If you have a question or concern regarding your bill, please contact the BWS Customer Care team:
- Call: (808) 748-5030
- Submit a Billing Dispute Request: Online Form or Fillable PDF
Please fill out the Permit Review Drop-Off form for Building Permit Applications, Trenching Permit Applications, New Water Services, and other water meter-related applications.
All related reviews will be dropped off at 630 South Beretania Street, Monday - Friday, 7:45 a.m. to 4:30 p.m.
- Visit the BWS Website: BWS Permits & Applications
- Call BWS Service Engineering: (808) 748-5460
Large buildings planning to reopen for business should follow the Centers for Disease Control and Prevention (CDC) guidelines for flushing water lines at facilities where there has been low to no water use.
In March, to decrease the potential of community spread of the virus and to protect employees, BWS had cancelled or postponed BWS public events/activities and our participation in local events until further notice. This included the temporary closure of the Halawa Xeriscape Garden, as well as the cancellation of facility tours, workshops and ceremonies.
As of Thursday, June 18, 2020, the Annual Open House and Unthirsty Plant Sale, traditionally held the first Saturday in August each year, has also been cancelled, in effort to mitigate the possible spread of COVID-19 in the community. BWS and the Friends of Halawa Xeriscape Garden (FOHXG) are looking at potential alternatives for this event later this year. More information will be provided as details become available.