Honolulu Board of Water Supply

630 South Beretania Street
Honolulu, Hawaii 96843

Hours of Operation*

Monday - Friday, 7:45 a.m. - 4:30 p.m.
(except on state holidays)

For details regarding access to the Public Service Building lobby, please visit the BWS Customer Information Center for the latest updates.

public service building fountain


Language Assistance Program:

How to Read Your Bill:

  • Chinese 
    自来水和排污新账单
  • Japanese 
    上下水道料金の新しい請求書
  • Korean 
    새 상수도 및 하수도 고지서
  • Vietnamese 
    Hóa Đơn Cấp Thoát Nước Mới
  • Ilokano 
    Ti Baro a Kuentaan ti Danum ken Tubo
  • Tagalog 
    Ang Bagong Singil (Bill) sa Tubig at Alkantarilya (Sewer)​

Frequently Used Numbers and Web Links

Water Emergencies (808) 748-5000, x1
Pay by Phone
(Single family residential customers)
(808) 748-5000, x2
 
Start or Stop Water Service
 
(808) 748-5000, x3
https://www.boardofwatersupply.com/forms
Past Due Accounts
 
(808) 748-5000, x4
https://www.boardofwatersupply.com/paymentarrangements
Billing Questions & Disputes
 
(808) 748-5000, x5
https://www.boardofwatersupply.com/billingdisputes
Sewer Questions
(Honolulu Department of Environmental Services)

 
(808) 768-3330
envsewerinfo@honolulu.gov
https://www.honolulu.gov/env/default.html
Building Permit Applications
 
(808) 748-5460
https://www.boardofwatersupply.com/permits

BWS Language Assistance Signage

Look for these signs around the lobby of the Public Service Building and other public spaces at the Beretania Complex.

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Updated: 11/10/2021