Go to: Customer Information Center


The Board of Water Supply (BWS) is committed to providing Oahu with safe, dependable and affordable water, especially during these uncertain times. Water is essential for good health, and we want to keep it running for Oahu homes and businesses. As such, to assist customers who are facing financial difficulties because of the coronavirus outbreak, BWS has temporarily suspended water shut-off due to nonpayment through Friday, July 31, 2020 and will be re-assessed based on the situation at that time.


As long as your water service is on, you will continue to be billed. We would like to remind customers that if you are unable to pay your water and sewer bill in full, please let us know as soon as possible. Keep us informed of your situation and request a payment arrangement to help manage your water and sewer bill. To request a payment arrangement, please fill out and submit our Payment Arrangement Request Form.

Payment Arrangement Request Forms
- Email or Mail Submission: Fillable PDF 
- Website Submission: Online Request Form


During this difficult time, local, state and federal programs are available to assist families and businesses needing some support. Please consider contacting the following organizations to learn about their utility assistance programs. To view more information, click on the names listed below.

One Oahu

We are stronger together. The City and County of Honolulu set up One Oahu as a centralized resource for accurate advice and information for Oahu residents and businesses during the COVID-19 outbreak. This is a challenge we can and will meet together. Information and links on oneoahu.org are from trusted sites and will be regularly updated. You mayalso email covidresponse@honolulu.gov or call 768-CITY.

one oahu

Aloha United Way 2-1-1

Hawaii's only comprehensive, statewide community information and referral service is free and confidential for island residents. 2-1-1 Information & Referral Specialists will help you find food, shelter, financial assistance, child care, parenting support, elderly care, disability services, job training and much more.

Information & Referral Specialists are available Monday-Friday, 7:00 AM to 10:00 PM.

aloha united way 2-1-1

Hawaii COVID-19 Rent & Utilities Assistance Program

aloha united wayAloha United Way's COIVD-19 Rent & Utility Assistance Program provides financial relief quickly to those at risk of losing their home or utility services. The program provides rent and utility payments for people whose income has been impacted by the pandemic. The assistance will provide direct payment to landlords and/or utility companies.
Learn more >

Updated: 07/07/2020