Go to: Customer Information Center | BWS Coronavirus Updates

WAYS WE CAN HELP

FRIDAY, SEPTEMBER 18, 2020 -- The Board of Water Supply (BWS) is committed to providing Oahu with safe, dependable and affordable water, especially during these uncertain times. Water is essential for good health, and we want to keep it running for Oahu homes and businesses. As such, to assist customers who are facing financial difficulties because of the coronavirus outbreak, BWS has temporarily suspended water shut-off due to nonpayment through Thursday, December 31, 2020. This page will be updated if the BWS extends the suspension of service disconnections.


PAYMENT ARRANGEMENTS

As long as your water service is on, you will continue to receive monthly water and waste water bills and are responsible for all the water and sewer charges on your account. If you are unable to pay your bills, please call (808) 748-5070 as soon as possible and speak with a customer service representative about setting up a payment arrangement. We recommend customers keep their balance as low as possible by making payments they can afford as ofen as they can. Payments can be made by phone, mail, online or drop box at the BWS Public Service Building. Single family residential customers can pay their bill by credit or debit card without any service charge or fee. Information on payment options can be found at www.boardofwatersupply.com/help.

Need to Submit a Payment Arrangement Request?
- Phone: (808) 748-5070
- Email or Mail Submission: Fillable PDF 
- Website Submission: Online Request Form

FINANCIAL SUPPORT PROGRAMS

The following information is provided as a courtesy for BWS customers. Programs and information are subject to change without notice. Please check back often with the following organizations:

ALOHA UNITED WAY (AUW)

Aloha United Way (AUW) continues to be a valuable community resource. Get information about how AUW connects people to the resources they need: http://www.auw211.org/.

ONE OAHU

The City and County of Honolulu set up One Oahu as a centralized resource for accurate advice and information for Oahu residents and businesses during the COVID-19 outbreak. Information and links on oneoahu.org are from trusted sites and will be regularly updated. You may also email covidresponse@honolulu.gov or call 768-CITY.

  • COVID-19 Hardship Relief Program: Eligible payments may include rent, mortgage, certain utilities, childcare providers recognized by the Department of Human Services, and other emergency expenses - but NOT water and waste water. We hope that the assistance received by qualified individuals through this program for those other important bills will help ease the burden so they can make payment toward their water and waste water bill with BWS.

WATER & WASTE WATER BILL ASSISTANCE - UPDATED

FRIDAY, SEPTEMBER 18, 2020 -- BWS is aware that funds may still be available for water and waste water bills through the following agencies for qualifying individuals. Contact them for details. 

ORGANIZATION NAME & ADDRESS CONTACT INFORMATION
ALEA Bridge
123 Mango St., Wahiawa
Phone: (808) 379-2532 (customers will be forwarded to a case manager)
Website: aleabridge.org
Gregory House Programs
200 N. Vineyard Blvd, Ste A310, Honolulu
Phone: (808) 592-9022
Website: gregoryhouse.org
Parents & Children Together
1485 Linapunit St., Ste 105, Honolulu
Phone: (808) 841-6177 (ask for Family Division Center)
Website: pacthawaii.org
Salvation Army
Various
Phone: (808) 841-5565
Website: hawaii.salvationarmy.org

Updated: 09/09/2020