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COVID-19 UPDATES

See the latest information from BWS regarding the coronavirus (COVID-19) updates.


NOTICE TO CUSTOMERS

Due to the “Stay at Home / Work from Home” orders from the Governor of Hawaii and the Mayor of the City and County of Honolulu to help prevent the spread of the coronavirus, the lobby of the Board of Water Supply is closed until further notice. BWS encourages customers to use one of the following options.

BILL PAYMENT OPTIONS

Customers may pay their bill through automatic bill payment, by mail, by phone, one-time payment online, or by using the payment drop box at the Board of Water Supply.

Automatic Bill Payment

Enroll to have your water and sewer bill paid by automatic deduction from checking or savings account. For more information, see Frequently Asked Questions and the Automatic Bill Payment enrollment form.

By Mail

Mail your payment to the Board of Water Supply. Please allow sufficient time for your payment to reach us by the "PAYMENT MUST REACH US BY" date. Mail your check or money order payment to: Board of Water Supply, City and County of Honolulu, P.O. Box 135037, Honolulu, HI 96801-5037.

By Phone

Call (808) 748-5020, Monday through Friday, 7:45 a.m. to 4:30 p.m., to pay your bill with a credit card or debit card using a Visa, MasterCard or Discover card. NOTE: Effective January 1, 2017, BWS will only accept credit card payments for single-family residential accounts. Learn more.

Online (One-Time Payment)

Login to make a payment using your Visa or MasterCard credit or debit card. To pay by Discover Card, call (808) 748-5020, Monday through Friday, 7:45 a.m. to 4:30 p.m. NOTE: Effective January 1, 2017, BWS will only accept credit card payments for single-family residential accounts. Learn more.

Payment Drop Box

Use the drive-through payment drop at the Public Service Building on Beretania St. Enter the BWS customer parking area behind the building from the Lauhala St. side. Turn into the drive-through on the right and follow the signs to the payment drop.

bws beretania street payment drop-off


PAYMENT PLAN

During this time, BWS wants to reiterate that we will not be shutting off any water service. If you have an outstanding account with BWS, please contact our customer service team at (808) 748-5000, option 4 to set up a payment plan.


OTHER SERVICES

  • Account-related inquiries: call (808) 748-5030 or email customerservice@hbws.org
  • Collection and credit: call (808) 748-5020
  • Serving Engineering: call (808) 748-5460

Updated: 03/06/2020