News & Updates
Here are some commonly asked questions after a main break has been repaired.
When a water main break occurs, BWS crews do several things to ensure that the water from a repaired main is safe to drink when the work is done. They will:
In most cases, customers will not notice any difference in their water after a main break occurs. However, there are some occasions where area customers may notice temporary discoloration of their water.
For example, water that appears milky is typically caused by tiny air bubbles in the line. This results from construction that vibrates the pipe. Air bubbles in pipes do not affect the quality or safety of the water. Generally, if you let the water sit, the bubbles will dissipate.
If a customer notices any discoloration in their water, flushing out property lines usually addresses this concern. Simply run a large faucet (like a bathtub) or hose bib for a few minutes to get rid of the air and color. If the issue persists, customers may call the BWS 24-hour water trouble line at (808) 748-5000, ext. 1 for further instruction or assistance.
If you suspect air in your lines, the easiest way to address this is to open a large tap, such as a bathtub faucet, while all other taps remain closed. Run the tape for five minutes, while monitoring for hissing or spitting sounds that may indicate air is still in the lines. Continue to run the water until no hissing or spitting sounds or additional air bubbles are released.
To flush your property's water lines, you will need to run all your taps for approximately five minutes. Before you begin, be sure to remove the aerator or screen from any fixture. This will help to prevent any build-up from accumulating on them.
A customer who experiences damage as a result of a main break may file a claim with the BWS for reimbursement consideration. For more information, call (808) 748-5041 or email firstname.lastname@example.org.
Email BWS Customer Care
View Main Break Information Page
Email Dept of Environmental Services