Meter Reading Equipment Replacement Project

A Board of Water Supply (BWS) contractor will be changing out meter transponder units in the BWS water meter boxes over the next year, beginning in January 2020. The project will increase the efficiency of the automated meter reading process.

transponder unitProject Details

The BWS will replace roughly 80,000 of these devices throughout Oahu. The BWS has been gradually exchanging aging meter transponder units for newer ones; this project will accelerate those efforts. The BWS has contracted Royal Contracting Company to install the new transponders and EKNA Services, Inc., as the construction manager. The project tasks include:

  • Notifying customers of work in their area 1-2 weeks prior. Most meters are in the public right-of-way.
  • For meter boxes on private property, arranging with the customer, in advance, to gain access to the box.
  • At the meter box, changing out the old meter transponder unit for a new one, taking 15-20 minutes per meter.
  • Perform Quality Assurance/Quality Control work to insure transponders are operating correctly.

Work will occur seven days a week, from 7:30 AM to 10:30 PM, except on state highways where work is allowed only from 7:30 AM to 3:30 PM. Water service will not be disrupted. The contractor is NOT replacing the meter or changing the meter size.

To address concerns that the project may be used to mask illegal activity:

  • The BWS contractor will notify customers during the daytime about upcoming work, either in person or by door hanger.
  • The work will not disrupt water service.
  • No BWS employee or contractor shall ask the customer for any type of payment in conjunction with this project.
  • Employees from Royal Contracting Company will be wearing bright yellow vests with their company logo. They will have identification badges indicating they are BWS contractors. They may be on foot or in vehicles that are marked with Royal Contracting Company’s logo.
    ekna safety vest  royal safety vest 
  • The BWS will post regular updates about the project on its website and on Facebook, Twitter and Nextdoor.
  • Customers who have questions or concerns may contact the BWS by:
    • Email: contactus@hbws.org
      Monitored Monday-Friday, from 7:45 AM to 4:30 PM
    • Phone: 748-6500
      Monitored Daily, from 7:45 AM to 10:30 PM; after hours, please leave your name and phone number for a return call.

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Updated: 01/09/2020