The Honolulu Board of Water Supply (BWS) uses social media as a means of communicating information and messages about BWS programs and events to interested parties through their preferred channels. The BWS welcomes your comments, however, please note these are moderated channels, not public forums.

If you need an official source of information about the BWS and its initiatives, please visit https://www.boardofwatersupply.com, or contact the BWS Communications Office at (808) 748-5041 or contactus@hbws.org.

The BWS welcomes thoughtful, helpful, and engaging conversation, in accordance with its social media policy. BWS respectfully reminds commenters that social media and content sharing platforms are open to the public, and asks all commenters to be courteous and civil toward one another. Conversation and comments that are disruptive to the goals of the BWS and fellow followers will be removed. BWS may remove comments or conversation, or block followers at any time. The BWS will use a platform’s content filters, if available, which also may remove comments, if those comments are deemed inappropriate.

Social media users should expect to see posts discussing topics such as:

  • Announcements about upcoming BWS and/or City and County of Honolulu community events, workshops or programs;
  • Water service news and updates for BWS customers;
  • General water conservation tips and information;
  • Live coverage of BWS activities; and
  • Alerts pertaining to service issues or other emergencies related to Honolulu’s municipal water system.

BWS social media accounts are managed through by BWS Communications Office staff. BWS accounts are generally monitored during normal business hours, Monday through Friday, 7:45 a.m. to 4:30 p.m. BWS will attempt to respond to comments and messages in a timely manner.

Any comment posted by members of the public on a BWS social media or content sharing page is the opinion of the poster only. Publication of a comment does not imply endorsement by the BWS, nor do such comments necessarily reflect the opinions or policies of the BWS.

Standards of Conduct

The BWS is a semi-autonomous agency of the City and County of Honolulu. As a government agency, the BWS must abide by certain standards of conduct to serve its constituents in a civil and unbiased manner. Comments made by the public to BWS social media and content sharing pages will be reviewed, and while comments will not be edited by the BWS communications staff, we reserve the right to hide/remove comments that may include, but are not limited to:

  • Copyrighted material (if posted without the copyright holder’s consent);
  • Defamation (libel/slander);
  • Discrimination;
  • Fighting words;
  • Fraud;
  • Incitement to imminent lawless action;
  • Obscenity;
  • Pornography;
  • Solicitations to commit, or speech integral to, criminal conduct or conduct in violation of any federal, state or local law; or
  • Threatening language.

The BWS communications staff may take steps to have a comment removed if it falls within one of the above categories. In addition, the BWS will activate a platform’s content filters, if available, which also may remove comments, if those comments are deemed inappropriate.

The BWS may take steps to remove posts that advertise a particular business, product or personal interest; are spam messaging; are comments by “social bots” (content posted by automatic software programs, or “bots”), or are off-topic or irrelevant to the content posted by BWS staff, as necessary.

The BWS is active on several social media networks or content sharing services, which are owned and operated by entities with their own policies and standards concerning what may and may not be posted, as well as the actions that they may take regarding unauthorized posts. Please be sure to review their community standards, which are available through the following links:

Following Back

The BWS appreciates and recognizes those in the community who choose to follow the BWS on social media. As a semi-autonomous governmental entity, the BWS will follow and follow-back:

  • Municipalities of the State of Hawaii, including individual departments and divisions of local municipal government;
  • Related government agencies and non-profits;
  • Water and environmental conservation-minded profiles;
  • Local and national public utility organizations;
  • Local and national media outlets; and
  • Individuals who follow the BWS.

The BWS does not initiate the following of for-profit businesses on social media or content sharing services, nor does the BWS endorse any referenced individuals, businesses, products or organizations found on its social media pages.

Water Emergencies

In the event of a water emergency or a need for immediate assistance, please call the BWS at (808) 748-5000, ext. 1, and an operator will assist you. Otherwise, please follow BWS on Facebook or Twitter, or download the free apps for Nextdoor or HNL.Info for the latest updates.

HNL.Info is a free service provided by the City and County of Honolulu for its agencies to share timely messages with the community via email, SMS and/or push notification. BWS uses HNL.Info to distribute emergency updates and traffic advisories pertaining to water-related emergencies such as water main breaks and water conservation notices. Register online at https://hnl.info, or download the free app from the App Store or Google Play.

This social media policy may be revised at any time.

For more information about the BWS on social media, please contact the BWS Communications Office at (808) 748-5041 or contactus@hbws.org.

Revised: 04/09/19

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