The Board of Water Supply (BWS) is committed to protecting customer privacy and any personal information that you may choose to provide to us online.

Policy Consent

When you use our site, you consent to our privacy policy. Since our privacy policy may sometimes change, we will post the changes on this page and recommend that you return occasionally to view them.

Information Collected

When you visit this website, you do not need to tell us who you are and you do not have to reveal any information about yourself. Like many websites, our web servers may occasionally send a "cookie" (a small data file) to your computer. This allows the server to acknowledge when your computer visits again, recognize the operating system and domain you came from, and track statistical information about navigation throughout the web site. This cookie does not have the ability to track or capture your name, address, email address, or any personal information. The only statistical data it captures is used internally at the BWS to improve services and usability of the site.

Our servers log this information, and it is aggregated without any personally identifiable data such as name or address. These web logs provide us with information on the time visitors come to our site, the domains they visited us from, and what images and pages were viewed. This data is helpful as we determine what content on our web site is the most helpful to the visitor.

Surveys and Contests

If you are ever asked to voluntarily complete a survey or promotion on our website, this information will only be used internally at the BWS to understand how we can better develop services or products that will benefit you and improve our communication with you. We may inform you of these improvements and features that you would find useful based on the information you submit.

If we decide to host a contest on our site and request information from our visitors, such as email address or telephone number, you may do so voluntarily. If you choose to supply us with this information, we may send you information about the contest or other materials. If you prefer not to receive this information, you may notify us at any time.

Our website is directed to a general audience. We do not knowingly request or collect information from children through our surveys, contests, or promotions.

Disclosing Information to Third Parties

Any information that we gather through cookies, web logs, surveys, and contests is used only by the BWS. We never sell, trade, or transfer any personally identifiable information about you unless we receive permission from you. The only exception to this is circumstances in which we may release your information because the release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Online Policy for

This online privacy policy applies only to the website and the information collected online. The information on this page does not pertain to any information collected offline. Also, please remember that you may follow a link on our website that takes you to a third party. The websites linked to have their own independent privacy policies, and BWS has no responsibility or liability for the content or activity of those linked websites.

Questions About Our Privacy Policy?

If you have any questions regarding this privacy policy or the use of our website, please feel free to contact us. Our mailing address is:

Board of Water Supply
City and County of Honolulu
630 South Beretania Street
Honolulu, Hawaii 96843

View the social media policy for the Board of Water Supply.