Go to: Customer Information Center | BWS Coronavirus Updates


THURSDAY, JULY 15, 2021 -- The Board of Water Supply (BWS) will end its suspension of water shutoffs for nonpayment of water and sewer bills on July 31, 2021. Customers who wish to avoid water shutoff will need to make payment or establish a payment arrangement before then. Information about financial support programs and the form to request a payment arrangement are available on the BWS website. 


As long as your water service is on, you will continue to receive monthly water and waste water bills and are responsible for all the water and sewer charges on your account. If you are unable to pay your bills, please call (808) 748-5070 as soon as possible and speak with a customer service representative about setting up a payment arrangement. We recommend customers keep their balance as low as possible by making payments they can afford as ofen as they can. Payments can be made by phone, mail, online or drop box at the BWS Public Service Building. Single family residential customers can pay their bill by credit or debit card without any service charge or fee. Information on payment options can be found at www.boardofwatersupply.com/help.

Need to Submit a Payment Arrangement Request?
- Phone: (808) 748-5070
- Email or Mail Submission: Fillable PDF 
- Website Submission: Online Request Form


The following information is provided as a courtesy for BWS customers. Programs and information are subject to change without notice. Please check back often with the following organizations:


Hawaiian Community Assets has more than $100,000 to help Windward Oahu residents pay their monthly bills. The Windward Oahu Homeowner Assistance Grant offers up to $1,000 per person (80% AMI and below). The grant may be used for utility bills, car repairs, car registration, cell phone service, and to pay down personal loans made to pay off past utilities. The gramt is paired with free financial counseling, done either virtually or in person. Apply before the end of 2022. See grant flyer for contact information for HCA's financial opportunity centers statewide.


Aloha United Way (AUW) continues to be a valuable community resource. Get information about how AUW connects people to the resources they need: http://www.auw211.org/.


MONDAY, APRIL 5, 2021 -- The City and County of Honolulu set up One Oahu as a centralized resource for accurate advice and information for Oahu residents and businesses during the COVID-19 outbreak. Information and links on oneoahu.org are from trusted sites and will be regularly updated. You may also email covidresponse@honolulu.gov or call 768-CITY.


City's COVID-19 Rental & Utility Relief Program

rent and utility program

The 2021 City and County of Honolulu COVID-19 Rental and Utility Relief Program is now accepting applications. The application is currently open to households with income at or below the 50% area median income; or are 90 days unemployed prior to the application date for this Rental and Utility Relief Program. If you meet these minimum requirements, please visit the One Oahu website and complete the online pre-screening form. You will then be transferred to one of the City and County of Honolulu's partners' websites to apply. The partners will collect the necessary documentation and information to determine if you meet all program requirements. Not all applicants will qualify for funding. The pre-screening application form may close without notice.
COVID-19 Hardship Relief Program

Eligible payments may include rent, mortgage, certain utilities, childcare providers recognized by the Department of Human Services, and other emergency expenses - but NOT water and waste water. We hope that the assistance received by qualified individuals through this program for those other important bills will help ease the burden so they can make payment toward their water and waste water bill with BWS.


FRIDAY, SEPTEMBER 18, 2020 -- BWS is aware that funds may still be available for water and waste water bills through the following agencies for qualifying individuals. Contact them for details. 

ALEA Bridge
123 Mango St., Wahiawa
Phone: (808) 379-2532 (customers will be forwarded to a case manager)
Website: aleabridge.org
Gregory House Programs
200 N. Vineyard Blvd, Ste A310, Honolulu
Phone: (808) 592-9022
Website: gregoryhouse.org
Parents & Children Together
1485 Linapunit St., Ste 105, Honolulu
Phone: (808) 841-6177 (ask for Family Division Center)
Website: pacthawaii.org
Salvation Army
Phone: (808) 841-5565
Website: hawaii.salvationarmy.org

Updated: 05/13/2022