CONSERVATION
Report Water Waste
Whenever you see water being wasted – a broken water pipe, a malfunctioning irrigation sprinkler, a faucet left running, or something similar – please contact our Water Waste Hotline by phone, email, or use our online form. BWS employees will follow up on the issue and see that it is corrected.
What Information to Provide:
- Type of water waste occurring
- Location of the problem (an address or nearest possible address)
- Any additional information you might have about the water waste
| General Water Waste Complaints | Contact Information |
|---|---|
| Board of Water Supply | Online: see form below Email: contactus@hbws.org Phone: (808) 748-5041 |
Water Waste Involving a Government Agency
If the water waste involves a roads, parks or sprinklers managed by a government agency, here are contacts to call.
| City Parks and Roadways (Streets, Sprinklers) | Phone Number |
|---|---|
| District 1: East Honolulu (Hawaiʻi Kai to McCully) | (808) 768-8944 |
| District 2: West Honolulu (Makiki to ʻAiea) | (808) 768-9292 |
| District 3: Leeward (Pearl City to Makaha to Wahiawa) | (808) 768-6889 |
| District 4: Windward (Waialua to Waimanalo) | (808) 768-8980 |
| See a full list of City park contact information | |
| State of Hawaiʻi | Contact Information |
| Transportation (Freeways, State Roads) | Day: (808) 831-6714 Night: (808) 485-6200 |
| Transportation (Honolulu Harbor & Barbers Point) | (808) 587-2077 |
| Land and Natural Resources (State Parks) | (808) 587-0300 |
| See a full list of State park contact information | |
Updated: 04/17/2026