Let Us Know

Whenever you see water being wasted – a broken water pipe, a malfunctioning irrigation sprinkler, a faucet left running, or something similar – please contact us.

We need to know the following: 

  1. Location of the problem (an address or nearest possible address)
  2. Type of water waste occuring
  3. Any additional information you might have about the water waste

BWS employees will follow up on the problem and see that it is corrected.

BWS Water Waste Hotline:
Call (808) 748-5041 or email contactus@hbws.org

Water Waste Involving a Government Agency

If the water waste involves a government agency, here is a list of various contact telephone numbers that you can call if you would like to bring the situation to the agency's attention.

General Water Waste Complaints

Board of Water Supply (808) 748-5041

City Parks and Roadways (sprinklers, streets)

District 1: East Honolulu (Makapuu to Manoa) (808) 373-8013
District 2: West Honolulu (Ala Moana to Aiea) (808) 768-9292
District 3: Leeward (Pearl City to Wahiawa) (808) 675-6030
District 4: Windward (Waimanalo to Mokuleia) (808) 233-7300
See a full list of City park contact information.

State of Hawaii

Transportation (freeways, state roads) (808) 831-6714 (day)
(808) 485-5600 (night)
Transportation (State harbors) (808) 587-2070
Accounting & General Services (State buildings) (808) 831-6730
University of Hawaii (grounds) (808) 956-8686
*Take license plate numbers to report.

Federal Government

Federal Building (grounds) (808) 541-1950
Fort DeRussy (grounds) (808) 438-1824
Pearl Harbor Shipyard (808) 471-0144
Hickam Air Force Base (808) 448-4440

Updated: 08/06/16