Honolulu Board of Water Supply

630 South Beretania Street
Honolulu, Hawaii 96843

Hours of Operation*

Monday - Friday, 7:45 a.m. - 4:30 p.m.
(except on state holidays)

* The Public Service Building lobby will re-open on Monday, November 1, 2021, for walk-in payments and for appointment-only customer service. Customers may wish to use one of our alternate payment options. For the latest updates, please visit the BWS Information Center.

public service building fountain


Frequently Used Numbers, Email Addresses, and Websites

Water Emergencies
 
(808) 748-5000, x1
https://www.boardofwatersupply.com/mainbreaks
Customer Account Portal
Email customerservice@hbws.org for access or tech support
https://myaccount.boardofwatersupply.com
Pay by Phone
Touch-tone phone service available 24/7
(808) 748-5000, x2
(808) 204-4234 (single-family residential customers)
Start or Stop Water Service

 
(808) 748-5000, x3
customerservice@hbws.org
https://myaccount.boardofwatersupply.com/eportal/#/moving
Past Due Accounts

 
(808) 748-5000, x4
customerservice@hbws.org
https://www.boardofwatersupply.com/paymentarrangement
Billing Questions & Disputes

 
(808) 748-5000, x5
customerservice@hbws.org
https://www.boardofwatersupply.com/billingdispute
Sewer Questions
(City Department of Environmental Services)

 
(808) 768-3330
envsewerinfo@honolulu.gov
https://www.honolulu.gov/env/default.html
Building Permit Applications
 
(808) 748-5460
https://www.boardofwatersupply.com/permits
Water Waste Hotline
 
(808) 748-5041
contactus@hbws.org

Office of the Manager and Chief Engineer

Manager and Chief Engineer (808) 748-5061
Deputy Manager and Chief Engineer (808) 748-5066
Legal Matters (808) 748-5061
Claims (808) 748-5181

Communications Office

 

Administration (808) 748-5041
contactus@hbws.org
Halawa Xeriscape Garden
 
(808) 748-5315
contactus@hbws.org
Media Inquiries
 
(808) 748-5041
contactus@hbws.org
Public Education & Outreach
(School Projects: requests for information must be made at least five business days prior to the project due date.)
(808) 748-5041
tours@hbws.org
Website Inquiries
 
(808) 748-5041
webadmin@hbws.org

Capital Projects Division

 

Administration (808) 748-5700
Construction Projects (808) 748-5730
contactus@hbws.org (attn: Construction Section)
Construction Design & Plan Review (808) 748-5450

Customer Care Division

 

Administration (808) 748-5300
To request or stop service; account and billing information; high bill concerns; payments; and to discuss payment arrangements (808) 748-5000
customerservice@hbws.org
Building Permit Applications, new meter installations, temporary meters and water pressure issues (808) 748-5460

Field Operations Division

 

Administration (808) 748-5500
Kalihi Corporation Yard
(Moanalua to Hawaii Kai)
(808) 748-5500
Manana Corporation Yard
(Halawa, Leeward Coast, North Shore, and Windward)
(808) 748-5600

Finance Division

 

Administration (808) 748-5100

Procurement Office

 

Administration
(BWS Bids and Proposals)
(808) 748-5071
fn_procurement@hbws.org

Information Technology Division

 

Administration (808) 748-5210

Land Division

 

Administration
(Easements, Entry to/Use of BWS Lands)
(808) 748-5910

Security Office

 

Administration (808) 748-5194
Security Center
(24-hour hotline)
(808) 748-5911

Water Resources Division

 
Long-Range and Water Systems Planning, Hydro-geology, and Recycled Water (808) 748-5900
 
Project Review
(Flow Data, System Pressure, Water Availability, and Water Master Plans)
(808) 748-5440

 

Water System Operations Division

 

Administration
Automotive, Pumps, Telecomm
(808) 748-5800

Water Quality Division

 

Administration (808) 748-5080
Chemical Laboratory
(Color, Particles, and Chemical Testing)
(808) 748-5840
Cross Connection Control
(Backflow Prevention and BFPA Testing)
(808) 748-5470
cccs@hbws.org
Microbiology Laboratory
(Odor, Taste, Bacterial Testing, and Chlorination)
(808) 748-5850

All Other Inquiries

 

General Inquiries (808) 748-5041 
contactus@hbws.org

Updated: 10/28/2021