Honolulu Board of Water Supply

Public Service Building (PSB)
630 South Beretania Street
Honolulu, Hawaii 96843
Hours:
Monday to Friday, 7:45 a.m. - 4:30 p.m., except holidays

public service building fountain


Frequently Used Numbers, Email Addresses, and Websites

Water Emergencies
 
(808) 748-5000, x1
https://www.boardofwatersupply.com/mainbreaks
Customer Account Portal
 
https://myaccount.boardofwatersupply.com
customerservice@hbws.org (for access or tech support)
Pay by Phone
Touch-tone phone service available 24/7
(808) 748-5000, x2
(808) 204-4234 (single-family residential customers)
Start or Stop Water Service

 
(808) 748-5000, x3
customerservice@hbws.org
https://myaccount.boardofwatersupply.com/eportal/#/moving
Past Due Accounts

 
(808) 748-5000, x4
customerservice@hbws.org
https://www.boardofwatersupply.com/paymentarrangement
Billing Questions & Disputes

 
(808) 748-5000, x5
customerservice@hbws.org
https://www.boardofwatersupply.com/billingdispute
Sewer Questions
(City Department of Environmental Services)

 
(808) 768-3330
envsewerinfo@honolulu.gov
https://www.honolulu.gov/env/default.html
Building Permit Applications
 
(808) 748-5460
https://www.boardofwatersupply.com/permits
Water Waste Hotline
 
(808) 748-5041
contactus@hbws.org
https://www.boardofwatersupply.com/waterwaste#form

Office of the Manager and Chief Engineer

Manager and Chief Engineer (808) 748-5061
Deputy Manager and Chief Engineer (808) 748-5066
Legal Matters (808) 748-5061
Claims (808) 748-5181

Communications Office

 

Administration (808) 748-5041
contactus@hbws.org
Halawa Xeriscape Garden
 
(808) 748-5315
contactus@hbws.org
Media Inquiries
 
(808) 748-5041
contactus@hbws.org
Public Education & Outreach
(School Projects: requests for information must be made at least five business days prior to the project due date.)
(808) 748-5041
tours@hbws.org
Website Inquiries
 
(808) 748-5041
webadmin@hbws.org

Capital Projects Division

 

Administration (808) 748-5700
Construction Projects (808) 748-5730
contactus@hbws.org (attn: Construction Section)
Construction Design & Plan Review (808) 748-5450

Customer Care Division

 

Administration (808) 748-5300
To request or stop service; account and billing information; high bill concerns; payments; and to discuss payment arrangements (808) 748-5000
customerservice@hbws.org
Building Permit Applications, new meter installations, temporary meters and water pressure issues (808) 748-5460

Field Operations Division

 

Administration (808) 748-5500
Kalihi Corporation Yard
(Moanalua to Hawaii Kai)
(808) 748-5500
Manana Corporation Yard
(Halawa, Leeward Coast, North Shore, and Windward)
(808) 748-5600

Finance Division

 

Administration (808) 748-5100

Procurement Office

 

Administration
(BWS Bids and Proposals)
(808) 748-5071
fn_procurement@hbws.org

Information Technology Division

 

Administration (808) 748-5210

Land Division

 

Administration
(Easements, Entry to/Use of BWS Lands)
(808) 748-5910

Security Office

 

Administration (808) 748-5194
Security Center
(24-hour hotline)
(808) 748-5911

Water Resources Division

 
Long-Range and Water Systems Planning, Hydro-geology, and Recycled Water (808) 748-5900
 
Project Review
(Flow Data, System Pressure, Water Availability, and Water Master Plans)
(808) 748-5440

 

Water System Operations Division

 

Administration
Automotive, Pumps, Telecomm
(808) 748-5800

Water Quality Division

 

Administration (808) 748-5080
Chemical Laboratory
(Color, Particles, and Chemical Testing)
(808) 748-5840
Cross Connection Control
(Backflow Prevention and BFPA Testing)
(808) 748-5470
cccs@hbws.org
Microbiology Laboratory
(Odor, Taste, Bacterial Testing, and Chlorination)
(808) 748-5850

All Other Inquiries

 

General Inquiries (808) 748-5041 
contactus@hbws.org

Updated: 11/04/2022