COVID-19 Update

Due to the “Stay at Home / Work from Home” orders from the Governor of Hawaii and the Mayor of the City and County of Honolulu to help prevent the spread of the coronavirus, the lobby of the Board of Water Supply is closed until further notice. Customers who need to pay their bill should review alternative payment options.


Board of Water Supply

630 South Beretania Street
Honolulu, HI 96843
Hours of operation: Monday - Friday, 7:45 a.m. - 4:30 p.m.


Water Emergency

(808) 748-5000, ext. 1  
Report broken water main or fire hydrant    

Backflow Prevention

(808) 748-5470 cccs@hbws.org
Cross-connection and control    

Billing

(808) 748-5020 customerservice@hbws.org
Automatic Bill Payment (ABP)
Delinquent/duplicate bill
Payments
   

Complaints

(808) 748-5041 contactus@hbws.org
Water Waste Hotline    

Construction Projects

(808) 748-5730 contactus@hbws.org
Ongoing projects   (attn: Construction Section)

Customer Service

(808) 748-5030 customerservice@hbws.org
Change of address
High bill inquiry
Start, stop or transfer water service
   

Employment Opportunities

(808) 748-5160 bwshr@hbws.org

General Information

(808) 748-5000  
Division contacts    

Media Inquiries

(808) 748-5041  

Meters

(808) 748-5460  
Change meter
Install new meter
Relocate meter
Temporary meter
   

Public Education*

(808) 748-5041 tours@hbws.org
Educational materials
Facility tours/speaker requests
Xeriscape workshops
   

Security (24-Hour Hotline)

(808) 748-5911  
Report security-related incidents or concerns    

Water Quality

   
Color, particles, chemical testing (808) 748-5840  
Odor, taste, bacterial testing, chlorination (808) 748-5850  

Website

(808) 748-5041 contactus@hbws.org

* Note: Requests for information for school projects must be made at least five (5) business days prior to the project due date.

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Updated: 04/03/2020