COVID-19 Update

Due to the “Stay at Home / Work from Home” orders from the Governor of Hawaii and the Mayor of the City and County of Honolulu to help prevent the spread of the coronavirus, the lobby of the Board of Water Supply is closed until further notice. Customers who need to pay their bill should review alternative payment options.

View Your Bill Information

Login to view your water bill and access account information.

**NOTE: Effective January 1, 2017, the Honolulu Board of Water Supply will accept credit card payments for single-family residential accounts only. Learn more.**

Go to: How to Read Your Bill | About Your Bill | Water Rates | Payment Options | Collections

Ways To Pay Your Bill...

  • Pay By Mail

    Pay By Mail

    using the enclosed envelope. Please allow sufficient time for your payment to reach the BWS by the "PAYMENT MUST REACH US BY" date.

  • Automatic Bill Payment

    Automatic Bill Payment

    from your checking or savings account.
  • Online

    Online

    Login to your account to make a payment using your Visa or MasterCard credit or debit card.

  • In Person

    In Person

    at our office or night deposit box at 630 South Beretania Street.

  • Satellite City Hall

    Satellite City Hall

    View Satellite City Hall locations.

  • By Phone

    By Phone

    with a debit card or credit card (Visa, MasterCard or Discover).
    Call (808) 748-5020.

NOTE:

Moving or Vacating

All water and sewer charges will continue to be your responsibility until you notify us to close your account under your name. Stop service request forms are available online.

Not Paying Your Bill On Time

  1. If payment is not received by the "PAYMENT MUST REACH US BY" date on your bill, the entire amount shall become past due and a Final Notice will be issued.
  2. If you receive a Final Notice, all past due amounts must be received by the Final Notice date or water may be discontinued.
  3. If your water is turned off for non-payment, you will be required to pay your bill in full plus a turn-on charge before your water can be restored.

Collections

The Honolulu Board of Water Supply (BWS) and other City departments have retained the services of Medcah, Inc., a collection agency, to assist with collection of delinquent accounts. Once an account has been referred to Medcah, customers should call them directly to make payment or establish a repayment plan.

Medcah, Inc.MEDCAH, INC.
P.O. Box 1187
Kailua, HI 96734
Website: www.medcah.com
Phone: (808) 266-2020
Hours: 8 a.m. to 5 p.m., Monday to Friday

For More Information:
- BWS Contact List
- BWS Customer Service Request Forms
- City Department of Environmental Services (Sewer)

Updated: 10/15/2020