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- Customer Information Center
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Ways To Pay Your Bill...

NOTE:

  • There is a $25 charge for all dishonored payments.
  • Water bill payments are now being accepted at Bank of Hawaii branches (excluding in-store branches). See BOH website for locations and hours.
  • Effective January 1, 2017, the Honolulu Board of Water Supply will accept credit card payments for single-family residential accounts only. Learn more.

Moving or Vacating

All water and sewer charges will continue to be your responsibility until you notify us to close your account under your name. Stop service request forms are available online.

Not Paying Your Bill On Time

  1. If payment is not received by the "PAYMENT MUST REACH US BY" date on your bill, the entire amount shall become past due and a Final Notice will be issued.
  2. If you receive a Final Notice, all past due amounts must be received by the Final Notice date or water may be discontinued.
  3. If your water is turned off for non-payment, you will be required to pay your bill in full plus a turn-on charge before your water can be restored.

Collections

The Honolulu Board of Water Supply (BWS) and other City departments have retained the services of Medcah, Inc., a collection agency, to assist with collection of delinquent accounts. Once an account has been referred to Medcah, customers should call them directly to make payment or establish a repayment plan.

Medcah, Inc.MEDCAH, INC.
P.O. Box 1187
Kailua, HI 96734
Website: www.medcah.com
Phone: (808) 266-2020
Hours: 8 a.m. to 5 p.m., Monday to Friday


For More Information:
- BWS Contact List
- BWS Customer Service Request Forms
- City Department of Environmental Services (Sewer)

Updated: 10/28/2021