News & Updates
The scheduled maintenance for the BWS website is now complete. We appreciate your patience while updates were in progress.
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From 7 p.m. to 11 p.m. on Friday, March 22, the BWS bill viewing and online payment portal will undergo routine maintenance and may be periodically unavailable. Please try again later.
Learn more about efforts by the Board of Water Supply (BWS) to urge the Navy to take necessary steps to prevent fuel contamination from reaching our wells and to protect our groundwater aquifers.
The Honolulu Board of Water Supply (BWS) will be issuing a Request for Proposal(s) to redevelop a portion of its Beretania Complex. The purpose of this action is to provide a revenue stream for BWS.
On Friday, March 22, from 7 p.m. to 11 p.m., the BWS website will undergo a scheduled maintenance. The bill viewing and payment system may be periodically unavailable during this time.
Water Matters -- developed by the Board of Water Supply (BWS) to better connect with customers and to keep them informed about our efforts to provide a safe, dependable, and affordable water supply -- is distributed about once a quarter with customer water bills, online, and at neighborhood board meetings.
Our Customer Service Representatives answer phone calls, respond to emails and help walk-in customers with their requests to start or stop water service, billing questions, past-due matters, etc.
BWS would like to remind customers to be vigilant about protecting themselves against fraud. Utility customers are increasingly becoming targets for individuals attempting to gain access to residences or to steal personal information.
WaterSmart is a free service available to BWS residential customers with tips and tools to help them manage their water use and bill.
The Honolulu Board of Water Supply (BWS) will be publishing an Environmental Impact Statement Preparation Notice (EISPN) for Haiku Stairs to request public comments that will then be used to prepare the Draft EIS.
HNL Info is Honolulu's way to keep the public informed about traffic situations, weather advisories, major water service-related issues, events happening around the island, and much more.
Starting January 1, 2017, bill payment via credit card will be available for single-family residential customers only.