COVID-19 Update

Due to the “Stay at Home / Work from Home” orders from the Governor of Hawaii and the Mayor of the City and County of Honolulu to help prevent the spread of the coronavirus, the lobby of the Board of Water Supply is closed until further notice. Customers who need to pay their bill should review alternative payment options.


  • Coronavirus Information

    As information regarding coronavirus continues to evolve, we want to inform the community that the BWS will continue to take every precaution to ensure that we provide safe, dependable and affordable water service for Oahu.

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  • MXU Replacement Project: Work Schedule

    The contractor for the Honolulu Board of Water Supply meter transponder replacement project will be working in the following areas. Updated information will be posted as it comes available.

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  • Water Matters

    Water Matters -- developed by the Board of Water Supply (BWS) to better connect with customers and to keep them informed about our efforts to provide a safe, dependable, and affordable water supply -- is distributed about once a quarter with customer water bills, online, and at neighborhood board meetings.

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  • Leak Detection Tips

    Find and fix leaks promptly is a WaterSmart® thing to do. Leaks in household and underground water pipes on your property can be costly and wasteful. Check for possible leaks at least once a month, whenever you suspect a leak exists, or before you travel for an extended period of time.

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  • WaterSmart® Program

    This free service, available to BWS residential customers, provides tips & tools to help manage their water use & bill.

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  • Red Hill Bulk Fuel Tanks

    The Fuel Tank Advisory Committee (FTAC) will meet via Zoom from 1:00 PM to 4:00 PM on Friday, October 30, 2020.

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  • Olelo Youth Xchange Student Video Competition

    Since 2013, the Honolulu Board of Water Supply (BWS) has been honored to sponsor a category in the Olelo Youth Xchange Student Video Competition in order to teach Hawaii’s youth about the importance of preserving and protecting water resources.

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  • Haiku Stairs

    The Board of Water Supply (BWS) has transferred ownership of Ha‘ikū Stairs and all the land around it to the City and County of Honolulu. The transfer is official as of Wednesday, July 1, 2020. The city will now be responsible to maintain security until an operator is chosen.

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  • BWS Water Quality Report

    The 2020 Water Quality Report, which contains a wealth of information about your water quality, is now available.

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  • MXU Replacement Project

    A Board of Water Supply (BWS) contractor will be changing out meter transponder units in the BWS water meter boxes over the next year, beginning in January 2020. The project will increase the efficiency of the automated meter reading process.

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  • Competitive Sealed Bids & Proposal Notifications

    Starting Tuesday, September 3, 2019, the Board of Water Supply (BWS) is moving all its notifications for competitive sealed bids and proposals from its BWS Procurement Website to the Hawaii e-Procurement System (HePS).

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  • BWS Halau Wai Manoa Draft Environmental Assessment

    The Honolulu Board of Water Supply (BWS) is inviting members of the public to comment on and to provide input on the Draft Environmental Assessment (DEA) for Halau Wai Manoa. The DEA appeared in the August 8, 2019 issue of The Environmental Notice from the Office of Environmental Quality Control (OEQC). Feedback from the community will be accepted until 11:59 PM HST on Monday, September 9, 2019.

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  • Consumer Alert

    Scammers are at it again! BWS would like to remind customers to be vigilant about protecting themselves against fraud and attempts to gain access to residences or to steal personal information.

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  • Beretania Complex Redevelopment Project

    The Honolulu Board of Water Supply (BWS) will be issuing a Request for Proposal(s) to redevelop a portion of its Beretania Complex. The purpose of this action is to provide a revenue stream for BWS.

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  • Water Sensible Rebates

    BWS residential customers may qualify for a water conservation rebate on qualified purchases.

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  • HNL Info Alerts

    Sign up and stay informed about traffic situations, weather advisories, major main breaks, and events happening around Oahu.

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  • Credit Card Acceptance Policy Changes

    Starting January 1, 2017, bill payment via credit card will be available for single-family residential customers only.

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