COVID-19 Update

Due to the “Stay at Home / Work from Home” orders from the Governor of Hawaii and the Mayor of the City and County of Honolulu to help prevent the spread of the coronavirus, the lobby of the Board of Water Supply is closed until further notice. Customers who need to pay their bill should review alternative payment options.


  • MXU Replacement Project

    A Board of Water Supply (BWS) contractor will be changing out meter transponder units in the BWS water meter boxes over the next year, beginning in January 2020. The project will increase the efficiency of the automated meter reading process.

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  • MXU Replacement Project: Work Schedule

    The contractor for the Honolulu Board of Water Supply meter transponder replacement project will be working in the following areas. Updated information will be posted as it comes available.

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  • Maintenance Complete

    The planned maintenance for the bill viewing and payment portal is now complete.

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  • Maintenance in Progress

    The BWS bill viewing & payment portal is undergoing maintenance from 12:00 AM to 6:00 AM & may be periodically unavailable.

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  • Scheduled Maintenance

    On Sunday, May 24, 2020, from 12:00 AM to 6:00 AM, the BWS bill viewing and payment system will be down for maintenance.

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  • Maintenance Complete

    Overnight maintenance on Wednesday, May 20 for the BWS website is complete. You may need to clear your browser history.

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  • Scheduled Maintenance

    On Wednesday, May 20, 2020, the BWS website will undergo a scheduled maintenance from 9:00 PM to 12:00 AM.

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  • Haiku Stairs EIS

    The Board of Water Supply’s (BWS) board members will take up the issue of Haiku Stairs at their April 27, 2020, board meeting.

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  • Coronavirus Information

    As information regarding coronavirus continues to evolve, we want to inform the community that the BWS will continue to take every precaution to ensure that we provide safe, dependable and affordable water service for Oahu.

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  • Water Matters

    Water Matters -- developed by the Board of Water Supply (BWS) to better connect with customers and to keep them informed about our efforts to provide a safe, dependable, and affordable water supply -- is distributed about once a quarter with customer water bills, online, and at neighborhood board meetings.

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  • Red Hill Bulk Fuel Storage Facility

    Learn more about efforts by the Board of Water Supply (BWS) to urge the Navy to take necessary steps to prevent fuel contamination from reaching our wells and to protect our groundwater aquifers.

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  • Competitive Sealed Bids & Proposal Notifications

    Starting Tuesday, September 3, 2019, the Board of Water Supply (BWS) is moving all its notifications for competitive sealed bids and proposals from its BWS Procurement Website to the Hawaii e-Procurement System (HePS).

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  • BWS Halau Wai Manoa Draft Environmental Assessment

    The Honolulu Board of Water Supply (BWS) is inviting members of the public to comment on and to provide input on the Draft Environmental Assessment (DEA) for Halau Wai Manoa. The DEA appeared in the August 8, 2019 issue of The Environmental Notice from the Office of Environmental Quality Control (OEQC). Feedback from the community will be accepted until 11:59 PM HST on Monday, September 9, 2019.

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  • Consumer Alert

    Scammers are at it again! BWS would like to remind customers to be vigilant about protecting themselves against fraud and attempts to gain access to residences or to steal personal information.

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  • Beretania Complex Redevelopment Project

    The Honolulu Board of Water Supply (BWS) will be issuing a Request for Proposal(s) to redevelop a portion of its Beretania Complex. The purpose of this action is to provide a revenue stream for BWS.

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  • Water Sensible Rebates

    BWS residential customers may qualify for a water conservation rebate on a qualified clothes washer, rain barrel, or weather-based irrigation controller purchase.

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  • WaterSmart Program

    WaterSmart is a free service available to BWS residential customers with tips and tools to help them manage their water use and bill.

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  • HNL Info Alerts

    Sign up and stay informed about traffic situations, weather advisories, major main breaks, and events happening around Oahu.

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  • Credit Card Acceptance Policy Changes

    Starting January 1, 2017, bill payment via credit card will be available for single-family residential customers only.

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