Go to: Your Water BillHow to Read Your Bill | About Your BillWater Rates

BWS CUSTOMER INFORMATION CENTER
Visit the Customer Information Center for commonly asked questions.

BWS LOBBY IS CLOSED

Due to the “Stay at Home / Work from Home” orders from the Governor of Hawaii and the Mayor of the City and County of Honolulu to help prevent the spread of the coronavirus, the Board of Water Supply lobby at 630 South Beretania Street is closed to the public until further notice. 


PAYMENT OPTIONS

PAYMENT BY CONTACT INFORMATION PAYMENT ACCEPTED
Online https://hbws.mysecuredservices.com/

Refer to your bill for your BWS account number.

Register for our online billing system to access bills and make payments.
Visa, MasterCard, Discover Card
Credit or debit card

BWS only accepts credit card payments for single-family residential accounts
Phone


 
(808) 748-5020

During Office Hours:
Monday – Friday,
7:45 a.m. – 4:30 p.m.
Visa, MasterCard
Credit or debit card

BWS only accepts credit card payments for single-family residential accounts 
Mail

 
Board of Water Supply
P.O. Box 135037
Honolulu, Hawaii 96801-5037
Check

 
Payment Drop Box
 
Board of Water Supply
630 South Beretania Street
Honolulu, Hawaii 96843

payment drop box
Check or Cash

 
Automatic Bill Payment
 
Automatic Bill Payment Enrollment Form (PDF)

Frequently Asked Questions
Automatic Deduction
Checking or Savings Account

Please allow one billing cycle for your enrollment and initial automatic payment to occur.

NO WATER SHUT-OFFS

During this time, we have temporarily suspended water shut-offs due to non-payment. If your water was previously shut-off, call us right away and we'll turn it back on.

NEED TO REQUEST A PAYMENT ARRANGEMENT?
- Call: (808) 748-5000, option 4
- Email: collections@hbws.org
- Submit a Payment Arrangement Request: Online Form or Fillable PDF

WATER SERVICE REQUESTS
Start Form: www.boardofwatersupply.com/start
Stop Form: www.boardofwatersupply.com/stop
BILLING DISPUTES
(808) 748-5030
Online Form | Fillable PDF

BUILDING PERMIT REVIEW

Please fill out the Permit Review Drop-Off form for Building Permit Applications, Trenching Permit Applications, New Water Services, and other water meter-related applications. All related reviews will be dropped off at the Public Service Building on Beretania Street, Monday through Friday, 7:45 a.m. to 4:30 p.m.

You may find more information at www.boardofwatersupply.com/permitsapplications. If you have any questions, please call Service Engineering at (808) 748-5460.


Updated: 07/07/2020