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Updated: 09/01/2021

BWS COVID-19 UPDATES
See updates related to the coronavirus pandemic. 

Welcome to the Board of Water Supply (BWS) Customer Information Center Help page. For more information on commonly asked questions, click on the headings listed below.

Payment Options - Updated 09/01/2021

PAYMENT BY CONTACT INFORMATION PAYMENT ACCEPTED
Online




 
https://myaccount.boardofwatersupply.com

Refer to your bill for your BWS account number

Register for our online billing system to access bills and make payments
Visa, MasterCard, Discover Card
Credit or debit card

BWS only accepts credit card payments for single-family residential accounts
Mail

 
Board of Water Supply
P.O. Box 135037
Honolulu, Hawaii 96801-5037
Check

 
Payment Drop Box
 








 
Board of Water Supply
630 South Beretania Street
Honolulu, Hawaii 96843

payment drop box
Check or Cash








 
Phone



 

(808) 204-4234

Pay bill from a touch-tone phone (24/7)
Read news release (January 6, 2021)
 

Visa, MasterCard
Credit or debit card

BWS only accepts credit card payments for single-family residential accounts
Automatic Bill Payment (ABP)
 


 
ABP Enrollment Form (PDF)

ABP Frequently Asked Questions

 
Automatic Deduction
Checking or Savings Account

Please allow one billing cycle for your enrollment and initial automatic payment to occur
In Person



 

Board of Water Supply
630 South Beretania Street
Honolulu, Hawaii 96843

BWS to temporarily close lobby effective Monday, August 30, 2021.

Other Locations:
- Satellite City Halls: Locations & Hours
- Bank of Hawaii: Branch Locations & Hours*
*excludes in-store BOH locations

Check or Cash
Visa, MasterCard, Discover Card

Credit or debit card

BWS only accepts credit card payments for single-family residential accounts

No appointment necessary for water/sewer bill payments.

Billing Disputes

If you have a question or concern regarding your bill, please contact the BWS Customer Care team:

BILLING DISPUTES
- Call: (808) 748-5000, x5
- Submit a Billing Dispute Request: Online Form or Fillable PDF

Water Service Requests - Updated 09/01/2021

Start Water Service:

If you wish to start a new service account in your name for your new residence, you may complete a request form online.

​Stop or Disconnect Water Service:

If you are terminating water service in your name for your current residence, you may complete a request form online. Please be aware that all water and sewer charges will continue to be your responsibility until the BWS is notified to stop or disconnect service at the address listed for your account.


New Water Service / Segregation of Water Services

ADVISORY: BWS to temporarily close lobby effective Monday, August 30, 2021.

Effective Monday, November 30, 2020, please call (808) 748-5460 to schedule an appointment for in-person assistance for only New Water Services, and Segregation of Water Services.

MORE INFORMATION
- Visit the BWS Website: BWS Permits & Applications
- Call BWS Service Engineering: (808) 748-5460

Looking for information regarding your plan or permit review?

We will continue to offer our convenient drop-off service that our customers have come to enjoy.


Building Permit Review

Please fill out the Permit Review Drop-Off form for Building Permit Applications, Trenching Permit Applications, New Water Services, and other water meter-related applications.

All related reviews will be dropped off at 630 South Beretania Street, Monday - Friday, 7:45 a.m. to 4:30 p.m.

MORE INFORMATION
- Visit the BWS Website: BWS Permits & Applications
- Call BWS Service Engineering: (808) 748-5460

Related Links


Guidance for Large Buildings

Large buildings planning to reopen for business should follow the Centers for Disease Control and Prevention (CDC) guidelines for flushing water lines at facilities where there has been low to no water use.

Additional Resources:


BWS Public Events - Updated 08/04/2021

In March 2020, to decrease the potential of community spread of the virus and to protect employees, BWS had cancelled or postponed BWS public events/activities and our participation in local events until further notice. This included the temporary closure of the Halawa Xeriscape Garden, as well as the cancellation of facility tours, workshops and ceremonies. Due to the increase in reported COVID-19 cases, as of Wednesday, August 4, 2021, the Halawa Xeriscape Garden remains closed.


Updated: 09/01/2021