News & Updates
Water – more than electricity or gas – is the most infrastructure-intensive utility there is because water requires pumping, treatment, storage and transport through pipes over long distances. Water utilities are paying attention to their infrastructure now more than ever because it is reaching or passing its useful life. Just as you need to maintain, repair and periodically replace your roof so it continues to protect you from the rain, the Board of Water Supply (BWS) needs to do the same for Oahu's water facilities and infrastructure. It is a large undertaking.
BWS has one of the largest water facilities and infrastructure system in the country.
The BWS collects information on main breaks to help determine the cause of failure. This information is used to identify what we might do to reduce breaks in the future, for example, by changing pipe materials, design specifications, construction methods, or other protective measures. Unfortunately, because of the sudden release of water when a break occurs, much of the evidence is often destroyed, so this is a very complicated task.
As part of condition assessments done for the Water Master Plan, the BWS has identified certain pipe materials and corrosion as the main reasons why pipes break on Oahu. Cast iron pipes were the industry standard for water pipelines starting in the late 1940s. Now among our oldest, these cast iron pipes are more prone to corrosion. Other factors that can reduce the useful life of pipe are smaller diameters, higher water pressures, corrosive soils, and construction quality.
By understanding these underlying causes, BWS can proactively replace pipes to reduce the risk of future breaks. The BWS plans to increase annual pipeline replacement to 21 miles per year within the next 10 years. Currently, approximately 6 miles of pipeline are replaced annually.
(Source: Water Master Plan Quarterly Update, November 2017)
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Although Oahu experiences far fewer main breaks than the national average, the resulting inconvenience, damage, and cost means we must act quickly. This is what the Board of Water Supply (BWS) is doing to prevent future main breaks:
When a main breaks, the BWS’s top priority is to protect public health and safety, while minimizing water loss and the impact on the public. Repairs are complex and require considerable care and time. Our crews work to restore service as quickly as possible.
Upon learning of a main break, we go to the site to close the necessary valves to stop water loss and isolate the broken section from the rest of the main. We close valves gradually to protect the rest of the system from abrupt changes in pressure and flow. Initially, the water outage may be more widespread until the break is isolated. Then once we start repairs, we try to keep water flowing to the rest of the system to minimize impact to our customers.
Prior to repair, utilities with buried conduits near the main are notified to mark their lines so we can avoid damaging them.
We set up a water wagon, or a spigot on a nearby hydrant, for customers who lose water service during repair. If a break affects many people or a vital traffic route, we alert media and the public via HNL.info, social media, or the BWS website. If the break has a significant impact on traffic, we work with other City and State agencies on mitigation plans. When appropriate, we arrange with the police for traffic control.
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We clear debris, set up safety equipment, excavate the main (most pipes are 3 to 10 feet underground), and pump out excess water around it. Excavating can be prolonged if there are other buried utilities close by. Once the main is unearthed, we can determine the extent of damage and make repair. Often, we need to replace the damaged section.
Once repair is done, we test the new pipe to ensure it is fit for service and disinfect it to protect public health and water quality. Next, we open a nearby hydrant to flush air and debris out of the pipe. Then, we reconnect customer lines to the main and carefully re-open the valves so that water will again flow through the main and build up pressure to normal levels.
Last, we refill the repair trench and prepare the road for patching. We install a temporary patch to cover the excavated area until a pavement contractor can put in a permanent one.
To report a possible water main break day or night, call (808) 748-5000, ext. 1
Email BWS Customer Care
View Main Break Information Page
Email Dept of Environmental Services